Our Process

New Windows and Doors and Exterior Renovation Process


Having beautiful, durable, energy efficient new windows, doors or exterior siding work does not have to be complicated.  This process takes a few simple steps and in the end, your home will have a set of new windows, doors or siding.

Our staff is service oriented, well-informed and ready to share as much detailed information about your options as you like, to help you make informed choices about the best new windows and exterior renovations for your home.

Step 1 – Introductions and Agreement:

Most people find us online or by word-of-mouth and contact us to learn more and get an estimate.

Once you get in touch:

  • One of our representatives will arrange a site visit to gather facts and answer questions.  There is absolutely no pressure in your appointment; the meeting is informative with your best interests as our priority.  We realize this is a large investment and will work with you until you are ready to make your decision.
  • In some cases we will be able to produce your quote during the appointment and make adjustments based on your needs.  Sometimes the quote will take some time to put together, when this is the case we will send your quote via email, as well as details about our company and qualifications.
  • When you are ready to proceed, email or call us to accept the quote.  For products that include custom sizing (new windows and doors usually) We will arrange for a 50% deposit by Visa, MasterCard, Cash or Check – there is a maximum credit card use of $7000 per project.  Exterior work of Siding, Stone or Soffit and Fascia will have deposits arranged with you – we require a deposit of 50% at the time we are ordering the material.  In all cases, the balance is due upon completion of the work.


Step 2 – Work Order:

Your sales representative will produce a work order for your new windows, soffit and fascia, siding and/or doors.  The work order details everything that has been agreed upon, including an approximate date for the installation and important notes like “be extra careful near the garden” or “don’t let the dog out of the yard”.


Step 3 – Second Site Visit:

Applicable to new windows and doors, your installer will be in touch soon to arrange a time to take accurate measurements of the new windows and doors, from here the product is ordered.  Our installers are knowledgeable and personable and will answer installation questions and take any special instructions related to your requests.


Step 4 – Design Consultation:

Exterior projects can have a design consultation to help with colour selection.  With so many design elements being installed we include a professional designer to co-ordinate selections or help to work with existing finishes like brick for example.  April will meet at your home, with samples and paint selections on hand.  Once the consultation is complete, we follow this process with a visual rendering to give you a concept of your project and the opportunity to make changes before finalizing the order.


Step 5 – Installation:

Depending on your selections, the new windows or doors will be ready in 6-14 weeks.  Once they’re ready, we’ll confirm a suitable installation date.  In most cases, installation of new windows and doors is complete within 4-5 days.  Siding installation can take weeks and sometimes over a month to complete a large project, Soffit and Fascia work is often done in 1-3 days.  We will take away the old materials and clean up, sometimes in the winter items can be lost in the snow, we will do our best but will be happy to come back for a second clean up when the snow melts.


Step 5 – Follow Up:

We will be in touch with you upon completion of the installation to ensure the job is completed to your satisfaction.  Depending on the payment options we’ve arranged, at this stage we will receive final payment for the work.  If there are service items to be addressed an agreed upon holdback will be arranged.  We will mail you a package including product warranties and care instructions.


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